Privacy Policy

Last Updated: April 30, 2025

Keller Supply Co., a Washington corporation, d/b/a Keller Air, Leisure Supply, Keller Supply Kitchen & Bath Showcase, Jack London Kitchen and Bath, and Kohler Signature Store by Keller Supply (“Company,” “we”, or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (this “Policy”). If you are a resident of California, please visit our Privacy Policy for California Residents (our “California Privacy Policy”).

This Policy describes the types of information we may collect from you or that you may provide when you visit kellersupply.com (our "Website") or use our products or services and our practices for collecting, using, maintaining, protecting, and disclosing that information. Our Website is intended for business-to-business transactions and not for personal use. While members of the public may access the Website for informational purposes, such access is limited. If you are using our Website, products, or services on behalf of an entity, you represent and warrant that you are authorized to agree to this Policy on behalf of such entity.

By using our Website, products, or services, you agree to this Policy, so please read it carefully. Your continued use of our Website, products, or services after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

This Policy applies to information we collect:

On or through the Website.
In person, through email, telephone, other electronic messages between you and the Website.

It does not apply to information collected through any other means or by any third party, including information collected through third party websites that may be linked to or accessible from our Website.

Children Under the Age of 18

Our Website is not intended for individuals under 18 years of age. No one under age 18 may provide any information on or through the Website. We do not knowingly collect personal information from individuals under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from someone under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].

Information We Collect

We collect several types of information from and about users of our Website, products, and services, including information:

By which you may be personally identified, such as your name, postal address, email address, telephone number, account number, billing information, and/or any other identifier by which you may be contacted online or offline ("personal information");
That is about you but individually does not identify you, such as the name, postal address, email address, and telephone number of the company on whose behalf you are utilizing the Website, products, or services; and/or
About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, browser type, domain names, access times, and information collected through cookies, and other tracking technologies.

Information You Provide to Us

The information you provide to us may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time of creating an account, subscribing to our Monthly Mailer, or requesting further services. We may also ask you for information when you report a problem with our Website, products, or services.
Records and copies of your correspondence (including email addresses), if you contact us.
Details of transactions you carry out through our Website or other means and of the fulfillment of your orders. You may be required to provide financial information before placing an order.
Your search queries on the Website.

Information We Collect Automatically

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Usage details, IP addresses, operating system, browser type, phone carrier, non-specific geographical location data such as zip code, area code, and time zone, as well as page visits, time spent on a page, frequency and duration of usage, sites visited before and after coming to our Website

The information we collect automatically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (Essential and Functional). Cookies are small files sent to and stored on your browser while you visit our Website. We use essential and functional cookies to facilitate and customize your user experience with our Website. You may refuse to accept cookies by changing the appropriate settings in your browser. You can also choose to clear your cookies. By doing so, you may lose some site functionality and/or affect your browsing experience such as remembering your preferences. We may other standard tracking technologies such as browser cookies, web beacons and pixel tags.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us, and third-party analytic companies, to track and analyze usage information and better understand how users interact with our Website, by measuring user volume, behaviors, and Website performance.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website may be served by third-parties, including application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

Use of Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To provide you with marketing-related products, promotions and discounts.
To respond to customer service requests.
To fulfill any other purpose for which you provide it.
To send you marketing communications via email.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website, products, or services or service interruptions.
To perform business analyses or analyses to help us improve the quality and delivery of our services.
To prevent, detect, investigate, and address security, technical or legal concerns.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, you can opt out at any time by using the unsubscribe link in any of the marketing emails you receive or by contacting us directly at [email protected]. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business, including payment processors, debt collectors, IT service providers, and email service providers.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about users of our Website, products, and/or services is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

The categories of personal information we may disclose include:

Contact information, including name, phone number, email address and postal address.
Billing information, including payment information and shipping address.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Communications from the Company. If you do not wish to have your email address used by the Company to promote our own products or services, you can opt-out by contacting us directly at [email protected]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. If you receive marketing communications, you can opt out at any time by using the unsubscribe link in any of the marketing emails you receive or by contacting us directly at [email protected].

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website (https://thenai.org/opt-out/).

Residents of certain states, such as California, Colorado, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Accessing and Correcting Your Information

You have the right to access and review your personal information. To review, log into the Website and navigate to your account page.

While you may be able to modify some user fields directly in your account, including your password. You will need to email us at [email protected] to add, amend or rectify most business information. To protect your privacy, we may ask you to verify your identity or provide additional information before we give you access.

In most cases, we cannot delete your personal information except by also deleting your user account.

You are entitled to receive and reuse the information you have provided to us. Known as data portability, you can request to receive your information in a commonly used electronic format so it can be managed and moved. We will need to verify your identity before we can process this type of request.

We may reject a request for various reasons including but not limited to risks to the privacy of other users, disproportionate technical effort required to meet the request, or unlawful request.

If you no longer wish to receive promotional communications from us, via email or postal mail, you may opt out at any time by using the “unsubscribe” link provided in the email communications you receive or by contacting us at [email protected]. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

Some websites may transmit “Do Not Track” signals, at this point our systems do not recognize these requests. You can disable certain tracking by disabling cookies.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents' privacy rights, visit our California Privacy Policy and Notice at Collection.

Utah and Montana also provide their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Utah)
Data portability.
Opt-out of personal data processing for targeted advertising, sales, or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Utah).
Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please contact [email protected].

Data Security and Storage

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

The Website is operated in the U.S. and is intended to be used only by individuals accessing it from the U.S. If you are located outside of the U.S. and choose to provide your personal information, please be aware that it will be transferred from your current location to our U.S. servers, offices, and such, and will be subject to U.S. data privacy laws. By using this website and providing us with your personal information, you consent to that transfer.

Changes to Our Privacy Policy

We may update this Policy from time to time by posting the revised version on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date this Policy was last updated is identified at the top of the page. You are responsible for periodically visiting our Website and this Policy to check for any changes.

Contact Information

To ask questions or comment about this Policy and our privacy practices, contact us at:

Keller Supply Company
3209 17th Ave W
Seattle, WA, 98119
Phone: 206-285-3300
[email protected]