Privacy Policy for California Residents

Last Updated: April 30, 2025

Keller Supply Co., a Washington corporation, d/b/a Keller Air, Leisure Supply, Keller Supply Kitchen & Bath Showcase, Jack London Kitchen and Bath, and Kohler Signature Store by Keller Supply (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through its compliance with this Privacy Policy for California Residents (this “Policy”). This Policy supplements the information contained in the Company’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this Policy, and the Company’s Notice at Collection, to comply with the California Consumer Privacy Act of 2018, as amended (the “CCPA”), and any terms defined in the CCPA have the same meaning when used in this Policy.

INFORMATION WE COLLECT

Personal Information: Information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device constitutes personal information ("Personal Information"). Personal Information does not include publicly available information from government records or deidentified or aggregated consumer information. In the last twelve (12) months, we have collected the following categories of Personal Information:

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.	YES
B. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories.	YES
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	YES
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	YES
G. Geolocation data.	Physical location or movements.	NO
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	NO
I. Professional or employment-related information.	Current or past job history or performance evaluations.	YES
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO
K. Inferences drawn from other Personal Information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	NO

Sensitive Personal Information: Personal Information that reveals any of the information listed in the table categories below constitutes sensitive personal information (“Sensitive Personal Information”). In the past 12 months, we have collected the following categories of Sensitive Personal Information:

Category	Collected
A. Social security, driver's license, state identification card, or passport number.	YES
B. Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.	YES
C. Precise geolocation.	NO
D. Racial or ethnic origin, religious or philosophical beliefs, or union membership.	NO
E. Contents of a consumer's mail, email, and text messages unless the business is the intended recipient of the communication.	NO
F. Genetic data.	NO
G. The processing of biometric information for the purpose of uniquely identifying a consumer.	NO
H. Personal Information collected and analyzed concerning a consumer's health.	NO
I. Personal Information collected and analyzed concerning a consumer's sex life or sexual orientation.	NO

‎

PERSONAL INFORMATION SOURCES

We obtain the categories of Personal Information and Sensitive Personal Information listed above from the following categories of sources:

Directly from you. For example, when you contact us, create an account, complete forms, subscribe to our Monthly Mailer, or purchase products and services.
Indirectly from you. For example, from observing your actions on our website kellersupply.com (our “Website”).
Business partners, service providers and other third parties (e.g., our payment processors).

Use of Personal Information

We may use or disclose the Personal Information we collect for one or more of the following purposes:

To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To provide, support, personalize, and develop our Website, products, and services.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our consumers is among the assets transferred.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may share your Personal Information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has disclosed Personal Information for a business purpose to the categories of third parties indicated in the chart below.

In the preceding twelve (12) months, the Company has shared Personal Information for cross-contextual behavioral advertising to the categories of third parties indicated in the chart below. We do not sell Personal Information and do not knowingly share Personal Information of children under age 16.

Personal Information Category	Category of Third-Party Recipients
Personal Information Category	Business Purpose Disclosures	Shared for Marketing Purposes
A: Identifiers.	1. Service providers 2. Affiliates, partners, parent or subsidiary organizations 3. Government Entities	1. Data analytics providers 2. Marketing service providers
B: California Customer Records Personal Information categories.	1. Service providers 2. Affiliates, partners, parent or subsidiary organizations 3. Government Entities	1. Data analytics providers 2. Marketing service providers
C: Protected classification characteristics under California or federal law.	None	None
D: Commercial information.	1. Service providers 2. Affiliates, partners, parent or subsidiary organizations	1. Data analytics providers 2. Marketing service providers
E: Biometric information.	None	None
F: Internet or other similar network activity.	1. Service providers 2. Affiliates, partners, parent or subsidiary organizations	1. Data analytics providers 2. Marketing service providers
G: Geolocation data.	None	None
H: Sensory data.	None	None
I: Professional or employment-related information.	1. Affiliates, partners, parent or subsidiary organizations 2. Government Entities	None
J: Non-public education information.	None	None
K: Inferences drawn from other Personal Information.	None	None

Your Rights and Choices

The CCPA provides consumers with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive your request and confirm your identity (see Exercising Your Rights to Know, Delete, or Correct), we will disclose to you:

The categories of Personal Information we collected about you.
The categories of sources for the Personal Information we collected about you.
Our business or commercial purpose for collecting or selling that Personal Information.
The categories of third parties with whom we share that Personal Information.
If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:

Sales, identifying the Personal Information categories that each category of recipient purchased; and
Disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

The specific pieces of Personal Information we collected about you (also called a data portability request).

Right to Delete: You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity (see Exercising Your Rights to Know, Delete, or Correct), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Right to Correct: You have the right to request that we correct any inaccuracies in your Personal Information we hold about you, considering both the Personal Information’s nature and processing purposes. Upon receiving your request (see Exercising Your Rights to Know, Delete, and Correct), we will use commercially reasonable efforts to correct the Personal Information on our existing systems or alternatively, delete the contested Personal Information if the deletion does not negatively impact you or if you consent to such deletion.

Right to Opt-Out: You have the right to prevent the sharing of your Personal Information to third parties at any time by requesting that we stop doing so (see Exercising Your Rights to Opt-Out).

Right to Limit Sensitive Personal Information: While you have the right to limit how we use and disclose your Sensitive Personal Information, we have already done so by restricting our use and disclosure of such Sensitive Personal Information to the “Permitted Sensitive Personal Information Purposes”, which allow us to collect, use, and disclose Sensitive Personal Information for the following purposes:

To perform services or provide goods that an average consumer requesting those goods or services would reasonably expect.
To prevent, detect, and investigate security incidents compromising Personal Information.
To resist malicious, deceptive, fraudulent, or illegal actions directed our business and to prosecute those responsible for those actions.
To ensure individuals' physical safety.
For short-term, transient use, including, but not limited to, non-personalized advertising shown as part of your current interaction with that us, so long as we do not: (i) disclose your Sensitive Personal Information to another third party; or (ii) use it to build a profile about you or otherwise alter your experience outside your current interaction with us.
To perform services for the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing, storage, or providing similar services for the business.
For products, services, or devices that we own, manufactures (directly or indirectly), or control, to: (i) verify or maintain the quality or safety of the product, service, or device; or (ii) improve, upgrade, or enhance the service or device.
For purposes that do not infer characteristics about you.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.

Exercising Your Rights

Rights to Know, Delete, or Correct: To exercise your rights to know or delete described above, please submit a request by either:

Calling us at 800-285-3302 x 19950
Emailing us at [email protected]

Right to Opt-Out: To exercise your right to opt-out, please submit a request by either:

Calling us 800-285-3302 x 19950.
Visiting Do Not Sell or Share My Personal Information and completing the submission form.

Submission and Response

Once you have submitted a request, we will acknowledge receipt of your request and advise you how long we expect it will take to respond if we are able to verify your identity. Also, we may ask you to describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. Only you or a person that you authorize to act on your behalf, may make a Verifiable Consumer Request, as defined in the CCPA, related to your Personal Information. You may also make a Verifiable Consumer Request on behalf of your minor child.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Additionally, we will not honor your request where an exception applies, such as where the disclosure of Personal Information would adversely affect the rights and freedoms of another consumer or where the Personal Information that we maintain about you is not subject to the CCPA’s access or deletion rights. We will advise you in our response if we are not able to honor your request. We will not provide social security numbers, driver’s license numbers or government issued identification numbers, financial account numbers, account passwords or security questions and answers, or any specific pieces of information if the disclosure presents the possibility of unauthorized access that could result in identity theft or fraud or unreasonable risk to data or systems and network security.

Making a Verifiable Consumer Request does not require you to create an account with us. We will only use Personal Information provided in a Verifiable Consumer Request to verify the requestor's identity or authority to make the request.

We commit to respond to a Verifiable Consumer Request within 45 days of its receipt. If we require more time (up to a total of ninety (90) days), we will inform you of the reason and extension period in writing.

Authorized Agent

You may authorize an agent to exercise your rights on your behalf. When a request is submitted by an authorized agent, the Company will require the requestor to: (i) provide the authorized agent’s written permission to do so; and (ii) will require the requestor to verify their own identity directly with the Company. If the Company is unable to verify the identity of the requestor or does not receive proof from the authorized agent that the requestor authorized the agent to act on the requestor’s behalf, the request will be denied.

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which Keller Supply collects and uses your information described here [and in the Privacy Policy], your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 800-285-3302 x 19950

Website: Kellersupply.com

Email: [email protected]

Postal Address:
Keller Supply Company
3209 17th Avenue West
Seattle, WA 98119

If you need to access this Policy in an alternative format due to having a disability, please contact us by emailing [email protected] or calling 800-285-3302 x 19950.